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Legal

Terms of Service

Last updated September 25, 2026

1. Acceptance of Terms

By creating an account, accessing or using Pipflow ("the Service", "we", "us"), you agree to be bound by these Terms of Service, our Privacy Policy and our Risk Disclosure, which form part of these Terms, and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

2. Eligibility

  • You must be at least 18 years old and able to form a binding contract to use the Service.
  • You may not use the Service where doing so is prohibited by the laws that apply to you. You are responsible for knowing and following the laws, taxes and regulations of your country, including those that apply to trading.
  • You use the Service for yourself. If you use it for a business, you confirm you are authorised to accept these Terms on its behalf.

3. What Pipflow Is and Isn’t

Pipflow is software: charts, analysis, AI tools, strategies and automation that work with a trading account you hold at a broker of your choice.

  • Pipflow is not a broker, dealer or exchange. Orders are executed by your broker, on your broker’s terms. We never hold, receive or move your trading funds.
  • Pipflow is not an investment adviser. Nothing in the Service is financial, investment, tax or legal advice, or a recommendation to buy or sell anything.
  • You make your own decisions. Every trade, strategy and setting you choose is your decision and your responsibility.

4. Trading Risks

Important: Trading involves substantial risk of loss and is not suitable for all investors. Past performance is not indicative of future results.

The Service provides tools and information for trading purposes. You acknowledge that:

  • All trading decisions are made at your own risk
  • We do not provide investment advice
  • AI-generated analysis is for informational purposes only
  • You are responsible for understanding the risks involved in trading

Read the full Risk Disclosure.

5. Connecting a Broker Account

  • To trade through Pipflow you connect a MetaTrader 5 account you hold with your broker. The connection is provided through MetaApi, our broker-connection provider. Your broker password goes to MetaApi to link the account; Pipflow does not store it.
  • By connecting an account you authorise Pipflow to read its balance, positions and history, and to send the orders that you, or strategies and automations you turn on, request.
  • Your relationship with your broker is governed by your broker’s terms. Spreads, commissions, swaps, leverage, margin calls, stop-outs, slippage, trading hours and execution are decided by your broker, not by us.
  • We cannot guarantee that an order will be delivered, executed, executed at a particular price, or executed at all, for example when markets are closed, prices move quickly, or your broker, MetaApi, Pipflow or your internet connection has a problem.
  • You can disconnect an account at any time. Disconnecting stops Pipflow from sending new orders; it does not close positions that are already open at your broker.

6. Automated Trading, Strategies and Copy Trading

  • Strategies, autopilots and copy trading open, change and close trades on your account without asking you each time, until you pause or stop them.
  • You are responsible for choosing them, setting their size and risk, and monitoring your account. Pausing a strategy does not close its open positions unless it says so.
  • Automation can fail or behave differently from what you expect, including because of outages, delays, data errors, broker rejections or changes in market conditions. It can also keep trading in conditions it was not designed for.
  • Strategies and signals published by other users are their own work. We do not verify, endorse or guarantee them, and their past results do not predict yours.

7. AI Features

  • The Service uses artificial intelligence, including Jessica, our AI assistant, to produce analysis, chart annotations, strategies and answers.
  • AI output can be wrong, incomplete or out of date, and can sound confident when it is wrong. Check it before relying on it. It is information, not advice.
  • An AI feature only places a trade when you confirm it, or when you have turned on an automation that trades for you.
  • What you send to AI features is processed as described in our Privacy Policy, which may include processing by our AI providers.

8. Performance, Backtests and Signals

Backtests, simulated results, track records, win rates and signal outcomes shown in the Service are historical or hypothetical. They have limitations (they may not include all costs, slippage or the conditions of a live account) and they do not guarantee future results.

9. Your Account

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.
  • Keep your account information accurate. One person per account; do not share or sell access.

10. Acceptable Use

We grant you a personal, limited, non-exclusive, non-transferable licence to use the Service while you follow these Terms. You may not:

  • Modify, copy, resell or redistribute the Service, its data or its content, except where a feature is built for sharing
  • Use the materials for any commercial purpose or for any public display without our written permission
  • Attempt to reverse engineer, scrape, overload or interfere with the Service or its security
  • Remove any copyright or other proprietary notations from the materials
  • Use the Service to break any law, to manipulate markets, or to mislead or defraud anyone, including through strategies or signals you publish

11. Subscription Terms

Pipflow offers tiered subscription plans that provide access to premium features including AI analysis, MT5 trading integration, real-time signals, and priority support.

Subscription Pricing:

  • Free: $0 (10 AI analyses/day, no MT5 trading)
  • Starter Monthly: $149.99 USD per month
  • Pro Monthly: $299.99 USD per month
  • Elite Monthly: $999.99 USD per month

Mobile Payments (In-App Purchase):

  • Mobile subscriptions are processed through Apple App Store (iOS) or Google Play Store (Android)
  • Payment will be charged to your Apple ID or Google Play account at confirmation of purchase
  • Subscription automatically renews unless canceled at least 24 hours before the end of the current period
  • You can manage and cancel subscriptions in your App Store or Google Play account settings
  • Refunds for mobile purchases are handled by Apple or Google according to their respective policies

Web Payments (Cryptocurrency):

  • Cryptocurrency payments are processed through NOWPayments (BTC, ETH, USDT, SOL, etc.)
  • Crypto subscriptions are valid for the purchased period and do not auto-renew
  • You will need to manually renew your subscription before it expires to maintain access
  • All cryptocurrency payments are final and non-refundable due to the irreversible nature of blockchain transactions

Refund Policy:

  • All subscriptions provide immediate access to premium features upon payment
  • Card payments: No refunds are issued once a subscription period has begun. You may cancel at any time, and your access will remain active until the end of the current billing period
  • Mobile payments: Refunds are handled by Apple or Google according to their respective store policies
  • Cryptocurrency payments: All cryptocurrency payments are final and non-refundable due to the irreversible nature of blockchain transactions
  • If you experience a technical issue that prevents you from using the service, contact support@pipflow.org within 7 days for assistance

Cross-Platform Access: If you have an active subscription on either web or mobile, your Pro features will be available across all platforms. Subscriptions cannot be transferred between web and mobile billing systems.

12. Intellectual Property and Your Content

  • The Service, its software, design and content belong to Pipflow or its licensors.
  • You keep ownership of what you create, such as strategies, notes and chart drawings. You give us permission to store and process it to run the Service for you and, only for content you choose to publish, to show it to other users.
  • If you send us feedback or ideas, we may use them without owing you anything.

13. Third-Party Services

The Service relies on third parties, including your broker, MetaApi, market-data providers, AI providers, Apple, Google and payment processors. Their services are governed by their own terms. We are not responsible for their availability, accuracy or actions, including prices or data they supply.

14. Data and Privacy

Your use of our Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of personal data as outlined in the Privacy Policy.

15. Service Availability and Modifications

We work to keep the Service available, but we do not guarantee that it will be uninterrupted, timely or error-free, and prices and data shown may be delayed or inaccurate. We reserve the right to modify or discontinue the Service (or any part thereof) with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

16. Suspension and Termination

  • You can stop using the Service at any time, and ask us to delete your account by emailing support@pipflow.org from your account email.
  • We may suspend or close your account, or stop automations on it, if you break these Terms, if we must for legal or security reasons, or to protect other users or the Service.
  • When an account is closed, Pipflow stops sending orders for it. Positions already open at your broker stay open until you or your broker close them.
  • Sections that by their nature should continue, including trading risks, disclaimers, limitation of liability and indemnification, survive termination.

17. Disclaimer of Warranties

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement.

18. Limitation of Liability

In no event shall Pipflow, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

We are not liable for trading losses, including losses from trades you place, strategies or automations you turn on, AI output, signals, or orders that are delayed, rejected or not executed. To the fullest extent the law allows, our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Some places do not allow these limits; where they do not, they apply to the extent allowed.

19. Indemnification

You agree to indemnify and hold Pipflow harmless from claims, losses and costs (including reasonable legal fees) arising from your use of the Service, your trading, content you publish, or your breach of these Terms or of any law.

20. Governing Law and Disputes

These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

If you have a dispute with us, please contact support@pipflow.org first; most concerns can be resolved quickly and informally.

21. Changes to These Terms

We may update these Terms. When we make a material change we will tell you in advance through the Service or by email, and update the date at the top of this page. If you keep using the Service after a change takes effect, you accept the updated Terms; if you do not agree, stop using the Service and close your account.

22. General

  • These Terms, the Privacy Policy and the Risk Disclosure are the entire agreement between you and Pipflow about the Service.
  • If any part of these Terms is found unenforceable, the rest stays in effect.
  • You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a merger, acquisition or sale of assets.

23. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: support@pipflow.org
Website: https://pipflow.org

See also our Privacy Policy.